Contact
Have questions, suggestions or want to collaborate? We're here to help.
Location
Mallorca, Spain
We operate from the Mediterranean, covering the whole world.
Hours
Mon–Fri 9:00–18:00 CET
We respond to emails within 24 business hours.
Are you a company and want a custom plan?
If you manage multiple yachts or need specific features, write to us and we'll design a tailored plan.
info@gomonkeymate.comA team with roots in the industry
GoMonkeyMate is led by maritime and yachting professionals with over a decade of experience sailing, hiring and operating from Mediterranean ports. We are not a traditional staffing agency or a generic job board: we're a specialised marketplace that understands the language and rhythms of the sector — from the summer season in Palma, Ibiza and Monaco to winter refits in La Ciotat, Barcelona and Palma Superyacht Refit.
That's why when you write to us, the person replying knows the difference between a Yachtmaster Offshore and a Master 200GT, understands what an ETO rating means for an 80m M/Y, and has closed chef, chief stew, bosun and engineer contracts in under 48 hours. Our commitment is a response within 24 business hours and real expert advice — not automated tickets or chatbots that redirect.
Direct contact channels
Our main channel is email at info@gomonkeymate.com: we handle every type of query in the same inbox, prioritising by operational urgency. For subscription, billing and payment matters our admin team reviews every case manually before escalating to Stripe, avoiding the typical friction of automated support.
If you are a company, owner, captain or agency and need an immediate call, let us know in your message and we will call you back in CET hours. We also attend conversations in English, Spanish, French and Italian — the most common operational languages in the Mediterranean superyacht industry.
Frequently asked questions
How quickly do you respond?
We respond to emails within 24 business hours Monday to Friday. For urgent matters (immediate embarkation, last-minute cover, billing incidents) we prioritise same-business-day response.
Can I call by phone?
We operate mainly by email to keep written traceability of every case. If your query requires a call, let us know and we'll schedule a video or phone call in CET hours.
Do you support crew and companies equally?
Yes. Crew, companies, shipyards, technical suppliers, captains and agencies all get the same level of care. Our business model does not prioritise paying users — we prioritise real operational urgency.
Do you offer support in English?
Yes, we operate in Spanish, English, French and Italian. Write to us in whichever language you feel most comfortable.
Where are your offices?
We operate from Mallorca, Spain, in the heart of the Mediterranean, but GoMonkeyMate is a 100% digital platform covering ports and professionals in 12 regions worldwide.